Contact us

HI THERE! WE LOVE HEARING FROM YOU!
Thank you so much for your love and support for our online shop!
 
WHY ARE WE THE BEST STORE TO BUY FROM:
Apart from providing freebies base on the product you buy, we give freebies for some products you buy, and more freebies based on the final order amount you have placed with us. We also provide promotional discount codes (found under Add to Cart buttons) to give you direct rebates off your purchase.
 
Please be informed that: 
- Your order will be delivered within 1 to 5 business days.
- 90% of our customers' orders are delivered within 2 business days.
 
Fastest way to get a reply: Website Chat(Bottom right icon of website)
7AM - 10PM / 7 days a week including Public Holidays.
*If you do message us when we are away, we will get back to you as soon as possible when we see your message. Cheers!
 
Alternatively you may call us @ +65 3138-3852 
Mon - Fri, 10AM - 5PM (Lunch Hour: 1pm to 230pm)

We are available on all these channels to recommend suitable products for your pets or address any of your questions. If you are unable to reach us, do send us a message via chat. Thanks!

Contact Us (Feedback / Comments) via Website Contact Form / Email: 

We take quality and customer service very seriously. So, if you have any feedback, feel free to contact us by using our contact form: https://noveltyvillage.com/pages/contact-us or email us at: hello@noveltyvillage.com

We always reply within the day (weekday + weekend + public holidays). 

The answers to many questions may be found on our FAQ page.
If you are a distributor, please email us directly at: admin@noveltyvillage.com