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PAYMENT METHOD

HOW CAN I PAY FOR MY ORDER?

WHICH CURRENCY ARE YOU USING?

ORDER

HOW DO I PLACE AN ORDER?

HOW CAN I MODIFY MY ORDER?

SHIPPING METHOD

HOW DO YOU SHIP AND WHAT IS THE PRICING?

WHERE DO YOU SHIP?

HOW DO YOU SHIP?

SHIPPING TIME

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

HOW CAN I TRACK MY ORDER?

WHEN WILL MY TRACKING INFORMATION APPEAR?

WHY CAN'T I TRACK MY ORDER?

WHY IS MY SHIPMENT STATUS UNCHANGED?

WHY DO I HAVE TO PAY EXTRA FEE FOR THE SHIPPING COMPANY FOR RECEIVING MY ORDER?

SHIPPING PROBLEMS

WHAT SHOULD I DO IF I PROVIDED YOU A WRONG SHIPPING ADDRESS?

TRACKING SHOWS MY ORDER HAS BEEN "RETURNED TO SENDER.” WHAT SHOULD I DO?

POST-PURCHASE - DEFECTIVE / DAMAGED / MISSING ITEMS

WHAT IF I RECEIVED A DEFECTIVE/DAMAGED ITEM?