Help Center

FAQs

PAYMENT METHOD

HOW CAN I PAY FOR MY ORDER?

ORDER

HOW CAN I MODIFY MY ORDER?

I HAVE AN URGENT / DATE + TIME SPECIFIC ORDER.

WHAT HAPPENS IF STOCK IS UNAVAILABLE AFTER I HAVE PAID THE ORDER?

DELIVERY METHOD / TIME

WHAT IS THE DELIVERY PRICING + LEAD TIME?

WHEN WILL MY ORDER BE DELIVERED?

SHIPPING PROBLEMS

I HAVE NOT RECEIVED MY ORDER

WHAT IF I AM NOT HOME WHEN THE DELIVERY MAN IS HERE?

WHAT SHOULD I DO IF I PROVIDED YOU A WRONG SHIPPING ADDRESS?

POST-PURCHASE - DEFECTIVE / DAMAGED / MISSING ITEMS

WHAT IF I RECEIVED A DEFECTIVE/DAMAGED ITEM?

REPACKING OF KIBBLES

REPACKING OF KIBBLES