We always try to bring the best quality products to customers. However, there are many factors that might negatively affect the quality of the products, especially delivery, resulting in damaged products.
We strongly advise our customers to check the item(s) purchased at the time of delivery and contact us within 3 days if the items are damaged upon delivery.
If the wrong item is delivered or there is a manufacturer's defect, please also reach out to us.
We will address it with immediate priority.
Do note that these items are not eligible for returns: 1. Frozen food, beds and carriers due to food safety & hygiene reasons 2. Items that are purchased from a promotional bundle (Sale Items) 3. Items purchased with discount codes
Should we require you to return the item(s), please note that:
·Item returned should be in its original & sealed packaging (unused). Broken seals will not be accepted
·We will need you fill up a returns formso that we can track your return and refund you the correct amount promptly.
After receiving your item, we will review the condition of the item, and reach out to you to confirm receipt and issue a refund within 7 working days.
NOTE:No refund will be issued if the product shows signs of use.
We do not offer repacking services as plastic bags used for repacking are unsafe and not suitable for food storage as they are not cleaned and sterilised. We are also not certified by AVA to do food handling.
The best way to keep food fresh is to procure a food bin to store kibbles in the original aluminium foiled packaging.
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